Commercial Solutions Lead (CX & AI)

Role Overview

We’re looking for a Commercial Solutions Lead to join our team and play a key role in how we engage customers and partners, shape opportunities, and win business. This is not a traditional sales role. And it’s not pure pre-sales either. It’s a hybrid role spanning:

• Customer engagement

• Solution design

• Commercial ownership

You’ll work across the full lifecycle, from first conversation through to signed deal, helping turn complex requirements into clear, deliverable, and commercially sound solutions.

This is an important hire for us. You won’t be one of many, you’ll be a key part of how we scale. If you like ownership, variety, and being trusted to figure things out, you’ll fit right in.

Why this role is exciting

You’ll be stepping into a position where you can genuinely shape how Acceleraate sells, engages, and grows.

• Real ownership: You won’t be sitting behind someone else. You’ll own opportunities end-to-end from first conversation through to close, with the backing of a highly experienced team.

• Front row seat to CX and AI transformation: You’ll work directly with organisations rethinking how they engage customers, citizens, and patients using platforms like Zoom Contact Center and Zoom Virtual Agent to deliver real change.

• Variety and challenge: No two opportunities are the same. One day you’re shaping a contact centre transformation for a local authority, the next you’re designing an AI-led engagement model for a fast-growing business.

• Work that actually gets delivered: We don’t do theoretical consulting. The solutions you help shape will go live, be used, and make a measurable difference.

• A chance to define the role: As one of the first hires of this kind, you’ll help define what great looks like in this position, and influence how we build out the team over time.

• High trust, low bureaucracy: You’ll be trusted to get on with it. No unnecessary layers, no over-engineered processes, just a focus on doing good work and moving things forward.

• Partner and market exposure: You’ll work closely with Zoom and our partners and be part of conversations shaping how modern CX platforms are positioned and delivered in the market.

What you will be doing

Owning Opportunities

• Lead customer conversations from initial qualification through to close

• Understand the customers problems and what they are trying to achieve (not just what they asked for)

• Assess viability, shape the approach, and drive momentum

Running Discovery & Solution Design

• Facilitate pre-sales discovery sessions with stakeholders across business and technology

• Translate requirements into structured, phased solutions

• Design approaches that balance ambition with practicality and budget

Delivering Product Demos

• Confidently demonstrate Zoom CX solutions in a way that resonates with real-world use cases

• Tailor demos live based on the audience and their challenges

• Tell a compelling story, not just clicking through features

Building Proposals & Commercials

• Write clear, structured proposals that connect problem > solution > outcome

• Support RFP/tender responses where needed

• Collaborate with Engineering to define scope, timelines, and effort

• Support pricing and commercial positioning

Presenting & Closing

• Present proposals back to customers with confidence and clarity

• Handle questions, objections, and commercial discussions

• Work with leadership to bring deals to a successful close

Working with Partners

• Build and maintain strong relationships with partners, including Zoom

• Represent Acceleraate in partner conversations and joint opportunities

• Support co-sell activity and joint propositions

What we’re looking for

We’re looking for someone who can operate confidently in the real world, with the ability to move quickly without too much handholding. At Acceleraate we are all about delivering, and this role is no different.

Experience

• Background in CX, contact centre, or customer engagement technology

• Experience in a pre-sales, solutions, or consultative sales role

• Comfortable owning conversations with both business and technical stakeholders

• (Desirable) Technically competent - building demos/POCs

Skills & Attributes

• Commercial mindset: You understand how solutions translate into value, and how value translates into revenue.

• Structured thinker: You can take a messy problem and turn it into a clear plan, with an explainable way forward for the customer.

• Strong communicator: You’re as comfortable in a workshop, as you are on a Zoom call, as you are in a boardroom.

• Confident presenter: You can run demos, present proposals, and hold the room.

• Pragmatic and hands-on: You get stuck in. You move things forward. You don’t wait for perfect conditions.

Why join Acceleraate?

• Work at the forefront of CX and AI transformation

• Be part of a fast-growing, highly specialised team

• Get hands-on with real customer challenges

• Shape how we sell, not just what we sell

• Work closely with one of the most exciting platforms in the market

What we offer

• We believe in rewarding those who drive impact.

• Bonus Scheme: Discretionary performance-based bonus.

• Growth Shares: All employees receive Growth Shares so that you benefit from the company’s future growth.

• Generous Leave: 28 days holiday plus public holidays.

• Birthday Off: Enjoy your birthday off every year.

• Pension Plan: 5% matched pension contribution.

• Healthcare: Private healthcare with Vitality.

• Flexible Working: Flexible hours and the option to work abroad for up to 20 days per year.

• Life Events Leave: Additional leave for major life moments.

• Family Support: Generous maternity/paternity/adoption policy.

How to apply

Send your CV and a short covering letter to careers@acceleraate.com. In your covering letter, we’d like you to include:

1. Why this role appeals to you: Specifically, the blend of customer engagement, solution design, and commercial ownership.

2. An example of something you’ve shaped or won: A deal, solution, proposal, or customer engagement you’re proud of (include links or context where possible).

3. A couple of paragraphs on how you would help Acceleraate win more of the right opportunities over the next 6 months.

Applications without the above will not be considered.

AI bots need not apply. No agencies please.

Send your covering letter & CV to: careers@acceleraate.com

Subject: Commercial Solutions Lead