Reducing friction through seamless connections.

Expert system integration services, which keep things simple, and focus on outcomes

The key to reducing friction and unlocking loyalty is data. Our approach makes integration easier.

System integration is often over-complicated.
But it doesn't need to be.

The key to reducing CX/EX friction and unlocking loyalty is data. And whilst businesses typically have lots of data, it's often fragmented or siloed, meaning the people who truly need the data don't have access to it.

That's where system integration comes in, bridging the gaps between systems and workflows, and placing the right data and context in the hands of those who need it.

It's true that system integration can be hard, but it doesn't need to be over-complicated. So, our approach is to keep it simple, and deliver meaningful outcomes quickly.

How we do it differently.

Our integration methodology reduces effort, cost, and leadtime.

Simple

We integrate only the data that you need. Unnecessary data or integration points add complexity, increase potential problems, and reduce performance. By keeping our integrations lightweight, we solve all of these issues whilst enabling you to change and adapt them as your business and customer needs evolve.

Safe

Things inevitably go wrong. It's a fact of life that nobody can control. But what you can control how you pre-empt challenges and react to them. Our integrations are designed to be fail safe, alert to potential issues as well as in the moment issues, and gracefully adapt the customer and employee experience to minimise the overall impact.

Secure

The integrations we build are secure by design and by default. We implement industry security standards and best practices, ensuring all data is always encrypted. We have our integrations audited by independent third parties and ensure our staff remain up to date with the latest developments and best practices in security.

What can we integrate with?

We can integrate with all manner of systems, from modern open platforms with APIs, through to legacy systems and data sources. Examples include:

And many more

Off the shelf integration

We believe so strongly in making system integration simpler, we're also building open source accelerators for the most popular platforms in each industry vertical.

Check out our most recent accelerator for Shopify + Zoom Contact Centre.

Learn more