Flexible Managed Services
meaningful relationships.
Peace of mind and continued innovation
For most organisations, the contact centre is mission-critical, and exceptional customer experiences rely on the efficiency and reliability of your CCaaS platform. Modern contact centres also live and breathe; they require change, iteration, and maintenance.
We become a trusted extension of your team, either supplementing your own resources, or taking full control. And whilst our key focus is always on optimisation and improvement, we also know that stability, security, and operational agility are essential attributes in the modern contact centre environment.
Our managed service packages are designed to provide the flexibility that organisations need, enabling you to choose both the areas, and the responsibility profile that suit your organisation, including Change Management, Operations, Monitoring, and Technical Support.
Why Acceleraate?
We're a UK based team of CX optimisation experts, with deep knowledge and experience of the CCaaS and UCaaS ecosystem. We understand exactly how important these services are to your organisation, and the level of service that you expect.
We have a long track record of managing, optimising, and iterating communications platforms across EMEA - from SMBs, right through to the largest enterprise and public sector clients, across multiple verticals.
Change Management
Our Change Management service covers the management of Moves, Adds, Changes, and Deletes, and ensures that all routine administrative requirements are taken care of. We offer defined SLAs and Target Delivery Times for a wide range of operational tasks.
Customer Experience as a Service
Cloud CCaaS platforms are designed to live, breathe, and iterate. Our Customer Experience as a Service packages ensure that your business stays ahead of the CX efficiency curve, driving down unnecessary costs, and continually improving your customer and employee experiences.
Technical Support
We offer complete peace of mind with our experienced and proactive remote technical support services, including application performance health monitoring, and P1-4 technical help desk with defined SLAs, for your UCaaS and CCaaS platforms.
Bespoke
Don't see one that quite fits your needs?
We can create a bespoke managed service that is tailored to suit your precise needs, size, and ambitions.
Latest insights,
news & events
Manchester, United Kingdom
Part of Founded Group Limited