Resolve customer & employee
questions quickly, at scale.

The Zoom Virtual Agent AI chatbot provides answers wherever
and whenever your customers ask.

We are the UK's first
Zoom CX Competency Partner

Support teams must
deliver more and cut costs

Customers expect fast, accurate
24/7 support on every channel

Your current support
software isn't helping

In an increasingly connected and impatient world, your customers and employees want answers now. But - to put it lightly - customer service centres can be expensive to run and scale.

Zoom Virtual Agent is an intelligent conversational AI and chatbot solution which enables organisations to communicate at scale, whilst delivering highly personalised experiences. With smart AI and machine learning technology Zoom Virtual Agent accurately interprets what your customers and employees are asking - delivering a lower TCO and a better user experience.

ZVA screenshot being used on the Zoom website

Big CX challenges require smarter solutions

Support Request Volume

84%

Self-Service

Online ticketing platform managed spike in cancelled event issues due to pandemic

Handle Times

75%

Decrease

Leading online pet service company reduced response times

Customer Satisfaction

21%

Increase

Online family history service increased CSAT in first 90 days

Key features & capabilities

Combines intents, flows, and knowledge base in a single solution

Supports intent detection, custom bot flow journeys, API integration, and automated knowledge base parsing
Enables you to answer a multitude of questions 24/7
Built to handle multiple knowledge base domains
Easy-to-manage channel mapping and routing

ZVA chat with a customer surrounded by target, routing and lightbulb icons

Provides intelligent hand-offs with a variety of flexible options

Supports bot hand-off to human agent, ticketing system, email inbox, a phone number, or to a web link
Best-in-class agent hand-off experience when used with Zoom Contact Center

Chat window with arrow handing off to video engagement in Zoom client

Personalise experiences with your branding and low-code workflows

Automated & guided pathways built to complete specific tasks
Connect to your customer data to return key information
Collect details to pass along to agents to reduce handle times
Apply your company branding to make it your own

Monitor showing screenshot of low-code flow editor

Native reporting that makes value easy to understand

Understand exactly how each customer journey performs
Identify estimated cost savings provided by each chatbot flow, based on your own cost per interaction metrics
Identify your best and worst performing knowledge articles
Get real time understanding of support issues and gaps