We create effortless experiences
with Amazon Connect.
From implementation to optimisation, we are the UK experts.
Amazon Connect provides a proven and trusted platform upon which to build omnichannel customer and employee experiences.
With a powerful and intuitive agent interface, Connect is AI-infused from end to end offering advanced functionality such as speech and text analytics, voice biometrics, real time agent coaching and assistance. Whilst open platform architecture enables integration into virtually any existing business application or platform.
Amazon Connect's unique consumption-based pricing also works extremely well for businesses that experience seasonal peaks, or other spikes in workload.
Why Amazon Connect?
AI infused experiences,
from end-to-end.
VoiceID
Voice Authentication
Machine Learning powered
Real time risk detection
Contact Lens
Conversational Analytics
Quality Management
Sentiment Analysis
Tasks
Create & Complete Tasks
Prioritise & Automate Workload
Set Reminders
Amazon Lex
Natural Language Processing
Intent Detection
Self Service
Customer Profiles
Unify Back Office Applications
Contact History
Single Customer View
Wisdom
Integrate with FAQ/Wiki
Search & Find Answers
Next Best Action
Typical results with
Amazon Connect
- Reduced call volume routing by up to 24%
- Shortened AHT by up to 15%
- Reduced System Administrator effort by up to 60%
- Reduced Supervisor effort by up to 20%
- Reduced subscription and usage costs by 31%
Source: The Total Economic Impactâ„¢ of Amazon Connect - Forrester Research, June 2020
Our AWS Marketplace
listings
We've developed a variety of implementation and optimisation packages for Amazon Connect which can be purchased using your existing AWS account on AWS Marketplace.
We deliver flexibility and efficiency
with Amazon Connect.
and deliver a contact centre solution that performs for you.
and tools, providing seamless and efficient experiences.
journeys that improve experiences and reduce costs.
optimise your contact centre longer-term, we can help.
Get in touch today.
Manchester, United Kingdom
Part of Founded Group Limited