Redefine customer loyalty
with zoom contact center.

With our tech expertise, and Zoom's powerful all-in-one
platform, we help ambitious businesses transform faster.

Book a Demo

We are the UK's first
Zoom CX Competency Partner

Engage, collaborate, and solve issues faster with Zoom's video-optimised contact centre.

Built on the globally trusted Zoom Video & Communications platform, Zoom Contact Center provides all of the tools that clients need to deliver more meaningful customer and employee interactions.

Zoom Contact Center supports voice, video, chat and SMS channels, offering a quick to deploy, low-code solution, built with flexibility and efficiency in mind.

You can use Zoom Contact Center as a standalone solution, or pair it with Zoom Virtual Agent and Zoom Rooms for a consistent experience across every customer service touchpoint.

Deliver highly personalised experiences
that drive loyalty.

Intelligent self-service and routing

Enables you to provide instant and accurate resolution 24/7

One experience for UC and contact centre

Improves collaboration, ease of use, and first contact resolution

Video-optimised for high touch engagements

Make your customer experience more personal, and solve issues faster

Flexible and powerful, yet
simple and cost-effective.

Voice, chat, video & SMS channels all in one place

Zoom's powerful voice and video platform underpins Zoom Contact Center, whilst adding webchat, chatbot AI and SMS chat into a single unfied interface. Allowing you to offer your customers a choice of modern contact methods.

Customer self-service and smarter routing

Provide highly specific responses to customers with intelligent chatbot AI, and let your agents focus on higher value calls. Match inbound contact to the right agent based on customer attributes, advanced agent skills and proficiency-based routing.

Native workforce (WFM) and quality management

Track and optimise your customer service teams with native Workforce Management, offering AI automation across forecasting, scheduling, and intraday. Improve quality and agent engagement with AI-powered coaching and QA scoring forms.

Unified comms from back office to contact centre

Underpinned by Zoom's powerful, reliable and globally-trusted platform, Zoom Contact Center allows customers to truly unify internal collaboration right across the organisation. Zoom removes unnecessary complexity, saving you time and money.