Shopify integration
accelerator for Zoom.

Our Shopify accelerator provides a quick and easy way to get started
with integrating Zoom Contact Center and Shopify. And it's free!

Get it now

Easily integrate Shopify & Zoom Contact Centre.

Connect Shopify & Zoom Contact
Centre in less than 30 minutes.

The accelerator provides Zoom Contact Centre clients with a quick and easy way to securely access Shopify customer and order data, enabling a personalised experience, and improved advisor efficiency across all contact channels.

This easy to use connector provides instant and secure access to your customer's details when they start a call or chat with your Zoom Contact Centre advisors.

Screenshot of Shopify Accelerator in use on a website with Zoom Contact Center chat

Get it free

Time to deployment
Approx. 30 minutes

Cost of solution
Free of charge

Solution provider
Acceleraate Ltd.

Supported use cases.

Once connected, you'll be able to implement multiple CX use cases, such as...

Personalised Customer Routing

By understanding who the customer is when a call or chat conversation arrives, you can ask Zoom Contact Centre to route them differently. This could for example provide priority routing for high value customers.

Identity & Verification (Automation)

Using customer data from your Shopify instance enables you to create automated journeys in Zoom Contact Centre, such as building a chat flow to identify and verify customers before you hand them to an advisor.

Order & Delivery Tracking (Automation)

You could use your Shopify orders data points to provide automated responses via voice and chat. Once the customer has been identified, provide live information on the status of their order, its whereabouts, and the ETA.

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Improved Advisor Context

The advisor also receives additional context in Zoom Contact Centre, using the information from Shopify, enabling your advisors to answer queries faster, improving first contact resolution, and building better customer relationships.

It's free! Get it now.

Built by the world's very first
Zoom CX Competency Partner.

Not content with being the UK's first Zoom Contact Center partner, we also become the first in the world to achieve the Zoom Customer Experience Partner Competency!