Technical Delivery Lead

Role Overview

We’re looking for a Commercial Solutions Lead to join our team and play a key role in how we engage customers and partners, shape opportunities, and win business. This is not a traditional sales role. And it’s not pure pre-sales either. It’s a hybrid role spanning:

• Customer engagement

• Solution design

• Commercial ownership

You’ll work across the full lifecycle, from first conversation through to signed deal, helping turn complex requirements into clear, deliverable, and commercially sound solutions.

This is an important hire for us. You won’t be one of many, you’ll be a key part of how we scale. If you like ownership, variety, and being trusted to figure things out, you’ll fit right in.

Why this role is exciting

• Front and Centre with Clients

  You'll be the face of Acceleraate that clients see and trust, leading from the front both internally and externally.

• Diverse, High-Impact Projects

  Work with a diverse set of customers across the private and public sectors, deploying exciting AI-powered customer experience solutions.

• Real Ownership, Not Just Coordination

  You'll be trusted to make decisions, hold people accountable, and drive genuine outcomes for our clients.

What you will be doing

Orchestration of client projects

• Successfully deliver multiple client projects simultaneously, ensuring high-quality delivery throughout.

• Orchestrate all phases of a project across a diverse set of tasks, including discovery, number porting, integrations, training, UAT, and go-live.

• Lead project kick-off calls with genuine energy, maintaining the excitement built during the sales process.

• Manage and document the operational detail and decision-making required to deliver the client's desired outcomes.

• Understand commercial frameworks and scope of SoW's. Cross referencing where necessary and ensuring projects are tight and accurate on delivery.

• Drive the project timeline, holding all parties to account so projects are delivered on time and on budget.

Proactive and pre-emptive communication

• Deliver clear, frequent reporting both internally and externally, ensuring tight project governance.

• Identify risks across project, technical, and people dimensions, and devise strategies to remove or minimise them.

• Manage the ‘unhappy path’, providing constructive solutions and workarounds when problems arise.

• Keep proactive eyes left and right, making sure projects don't come off the rails, and avoiding escalations.

• Anticipate what could go wrong before it happens, mitigating risk up front rather than reacting to it.

Build trust with clients and internal teams

• Build deep relationships and rapport with customers, not just transactional dry communication.

• Diffuse difficult situations, remaining professional and protecting our reputation.

• Make effective decisions daily, commit to them, and drive the actions forward.

• Be comfortable saying ‘no’ to clients, explaining why, and offering alternative options.

• Challenge clients' ways of working and existing thinking to best support their desired outcomes.

• Identify further areas of opportunity where Acceleraate could support the client.

Strengthen how we deliver

• Work with our Professional Services Director to identify gaps in our delivery processes and tooling, and drive improvements that increase quality and consistency across every engagement.

• Build and refine the playbooks, templates, and checkpoints that let us scale the number of simultaneous projects we run without compromising on quality.

• Bring an outside eye to how we work, question existing ways of doing things internally, not just with clients.

What we’re looking for

We know you might not have experience in every area this role touches. That's fine, be honest about what you're good at and where you have gaps. Attitude and trust matters most to us; we can help fill gaps in experience and knowledge, but only for those capable of receiving honest feedback and wanting to be the best at what they do.

Skills

• Understand the technical nuances of the solution being deployed, with real attention to operational detail. The small things often matter the most.

• Maintain context and the history of previous decisions and conversations to keep projects moving forward.

• Strength of personality to hold people accountable and say ‘no’ when it's needed to deliver the right solution for our clients.

• A builder mentality is essential. As a growing business that is continually changing and developing, a propensity for self-action and direction is critical. If you need hand-holding, please don't apply, we aren't the right organisation for you.

• A genuine interest in improving how we work, not just what you personally deliver, spotting where our processes, tooling, or quality controls could be better, and doing something about it.

• AI - it's a buzz at the moment. Here's what we expect you to be able to do:

  • Prompts - be capable of writing prompts for LLMs that achieve specific goals.

  • Guard rails - implement appropriate guard rails and adversarial testing to ensure AI remains focused on the task at hand.

  • Security & Data - consider the implications of using AI on security and data.

  • Discerning - determine when it is appropriate to use AI, and when it isn't.

Experience

• Strong technical understanding of delivering complex SaaS deployment projects. This is imperative, as we need someone who genuinely understands what they are managing.

• Proven orchestration and delivery of multiple simultaneous projects for enterprise and public sector clients. Someone who merely relays communication between our clients and internal technical team is not the right profile for this role.

• Experience within the customer experience and contact centre space would be highly advantageous.

Why join Acceleraate?

• Work at the forefront of CX and AI transformation

• Be part of a fast-growing, highly specialised team

• Get hands-on with real customer challenges

• Shape how we sell, not just what we sell

• Work closely with one of the most exciting platforms in the market

What we offer

We believe in looking after our people and valuing their commitment to our mission. As part of our team, you'll enjoy a range of benefits designed to support your well-being and professional growth:

• Bonus Scheme: Our discretionary bonus scheme provides an additional boost.

• Growth Shares: All employees receive Growth Shares so that you benefit from the future growth and success of the company.

• Generous Leave: 28 days holiday plus public holidays.

• Birthday Off: Enjoy your birthday off every year.

• Pension Plan: 5% matched pension contribution.

• Healthcare: Private healthcare with Vitality.

• Flexible Working: Flexible hours, and the option to work abroad for up to 20 days per year.

• Life Events: Getting married? Parental leave? Kids starting school? Additional leave available.

• Family Support: Generous maternity/paternity/adoption policy.

How to apply

Send your CV and a short covering letter to careers@acceleraate.com. In your covering letter, we’d like you detailing how you would handle a situation where you had lots of disparate tasks that you couldn't complete, and how you would manage the fallout from the tasks you were unable to deliver.

Applications without the above will not be considered.

AI bots need not apply. No agencies please.

Send your covering letter & CV to: careers@acceleraate.com

Subject: Technical Delivery Lead