IntegrationHub Services and Platform Description
Effective Date: 1 December 2025IntegrationHub Overview
The Platform
IntegrationHub is an integration acceleration platform for Zoom, developed by the Supplier. It enables secure connection between Zoom and third-party tools or APIs, supporting a variety of business use cases described within the Key Features section below.
IntegrationHub provides out-of-the-box integration with several third-party tools which can be accessed via the Zoom Marketplace.
IntegrationHub provides connectivity with the following Zoom products and services:
Zoom Meetings
Zoom Phone
Zoom Contact Center
Zoom Workforce Management
Zoom Quality Management
Zoom Surveys
Zoom Virtual Agent
Zoom and the Zoom logo are trademarks of Zoom Communications Inc.
Key Features
Surface
IntegrationHub Surface provides the ability to display data from third-party tools via an app directly within the Zoom Client leveraging data from the Zoom product being used to make it contextually aware.
IntegrationHub Surface Features |
Core Features |
Support Zoom Products | Zoom Meetings Zoom Phone Zoom Contact Center |
Sync
IntegrationHub Sync provides two-way data transfer between Zoom and third-party tools.
IntegrationHub Subscription Features |
Supported Sync Zoom events & data to third-party tools |
Zoom Meetings events - Meeting | Date/time Host (Zoom user) Subject Attendees Meeting ID AI Companion summary Meeting recording |
Zoom Phone events - Inbound/outbound call - Missed call - Voicemail | Date/time Zoom user Call from number Call to number Duration (seconds) Call recording Call transcript AI Companion summary Voicemail recording Voicemail transcript |
Zoom Contact Center events - Voice engagement - Video engagement - SMS engagement - Web chat - App chat - WhatsApp chat - Facebook Messenger chat | Data/time Zoom user Voice/SMS/WhatsApp from number Voice/SMS/WhatsApp to number Email from address Email to address Duration (seconds) Voice/Video recording Engagement transcript AI Companion summary Notes Disposition |
Subscriptions
IntegrationHub Subscriptions provide email subscriptions for Zoom products that delivers the configured reports as a file to list of email recipients on scheduled basis. Where a report file size exceeds 10MB, a signed URL is provided in the email that enables download of the file.
IntegrationHub Subscription Features |
Core Features |
Email recipients | Configurable |
Schedule Frequency | Configurable |
File format | CSV |
Oversized files | Signed URL |
Reports |
Zoom Meetings | N/A |
Zoom Phone | N/A |
Zoom Contact Center | Legacy Reports Agent Leg Agent status history Agent timesheet Historical agent by queue Historical detail Historical queue Historical queue by agent Operation logs Engagements Engagements events CX Analytics N/A |
Zoom Workforce Management | Agents’ schedule Agents’ adherence |
Zoom Quality Management | N/A |
Zoom Surveys | N/A |
Zoom Virtual Agent | N/A |
Zoom Marketplace Apps
Pipedrive
IntegrationHub Pipedrive Zoom Marketplace app provides IntegrationHub Sync capabilities between Zoom and Pipedrive CRM (https://www.pipedrive.com). The app allows Zoom conversations to be automatically logged to Pipedrive against a combination of the Person, Organisation, and Lead or Deal features. Additionally, the app can also be configured to create a new Lead or Deal if one is not found. The data that can be logged to Pipedrive is detailed below.
IntegrationHub Pipedrive Zoom Marketplace App Features |
Core Features |
Support Zoom Products | Zoom Meetings Zoom Phone Zoom Contact Center |
Supported Pipedrive entities | Person Organisation Lead or Deal |
Transcript support | Direct or PDF |
Supported Sync Zoom events & data to Pipedrive |
Zoom Meetings events - Meeting | Date/time Host (Zoom user) Subject Attendees Meeting ID AI Companion summary Meeting recording |
Zoom Phone events - Inbound/outbound call - Missed call - Voicemail | Date/time Zoom user Call from number Call to number Duration (seconds) Call recording Call transcript AI Companion summary Voicemail recording Voicemail transcript |
Zoom Contact Center events - Voice engagement - Video engagement - SMS engagement - Web chat - App chat - WhatsApp chat - Facebook Messenger chat | Data/time Zoom user Voice/SMS/WhatsApp from number Voice/SMS/WhatsApp to number Email from address Email to address Duration (seconds) Voice/Video recording Engagement transcript AI Companion summary Notes Disposition |
Pipedrive and the Pipedrive logo are trademarks of Pipedrive Inc.
Manchester, United Kingdom
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