Amazon Connect - Best Practice & Optimisation Review

Amazon Connect - Best Practice
& Optimisation Review

Request your quote today

What do we do?

Our expert consultants will evaluate the performance and health of your Amazon Connect implementation, and supporting services:

Best practice and well architected review
Assessment of anticipated CX outcomes vs reality
Amazon Lex review
Friction and customer effort assessment
Platform cost efficiency analysis
Agent experience review

What do you get?

Once the review has been completed, we will produce a detailed report which can include:

Summary of implementation and infrastructure
Recommendations for areas of improvement
Customer friction and agent experience report
Recommendations for cost efficiency & reduction
Suggestions on additional features to incorporate

What's the process?

This is a focused consultancy package, which, depending on the size of the Amazon Connect solution, is usually delivered over a period of two weeks. The package can be tailored based on your individual needs. Pricing starts from as little as £3,000+VAT.