Optimisation as a Service
for Amazon Connect

Optimisation as a Service is a unique managed service for Amazon Connect customers. This isn't a technical support or traditional change management offering; it's smarter, deeper, and much more outcome and progress focused.

We provide Amazon Connect experts as an extension of your team. We drive your optimisation agenda, working collaboratively to identify CX opportunities, and deliver meaningful change.

Our unique process runs in collaboration with your internal talent, month-by-month, and cycles through a focused process:

Data & Metrics

We baseline your metrics and monthly expenditure to identify where your CX is creating pain points, friction, and unnecessary effort.

Hypothesis

We derive insights from your data, and develop an actionable optimisation hypothesis.

Execute

Our engineers deliver the technical change(s).

Measure

We track the impact of the change, and review the outcomes. What did we learn, and where do we go next?

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