Reveal the truth about your
customer interactions

With proprietary Speech to Text Transcription, Xdroid enables you to gain deeper insights on the conversations that happen between your customers and your contact centre agents. With smart features including call visualisation, categorisation, and language-independent emotion analytics, Xdroid empowers contact centre leaders to gain valuable and actionable insights from every single call, regardless of your CCaaS platform.

Tired of manually evaluating calls and text conversations? How can you be certain that poor quality, or none-compliant calls aren't slipping through the net? Xdroid offers voice and emotion recognition, along with predictive analysis enabling QAs to monitor 100% of calls, auto-analysing KPIs in all interactions, objectively viewing agent performance, and resetting focus on the calls or agents that need your attention.

With real-time call transcription Xdroid delivers real-time sentiment detection, in-call compliance coaching, recommended actions, and automated call summarisation straight to the agent's desktop. Real time analytics deliver huge value for contact centre operators, not least in the reduction of AHT and wrap-up time, but also in providing an improved agent experience (EX) for better job satisfaction, and reduction of onboarding and coaching time.

Expand speech analytics to chat, email, and social media analysis to cover every single customer engagement. Xdroid's powerful omnichannel analytics offers all the features of speech analytics plus interaction type filtering, text visualisation and customer journey reporting and mapping. Delve deeper into your customer's behaviour and optimise your omnichannel strategy to build on and improve customer and employee experience.