Efficient customer & agent
experiences, at scale
& Deflection
& Authentication
Analytics
Automation
We optimise experiences
for customers and employees
Not so long ago, customer engagement AI was basic, and suitable only for simple, transactional customer service tasks. But today, the latest generation of artificial intelligence, machine learning, and automation tools are supercharging CX efficiency, making agents' lives easier, building customer loyalty, and reducing costs.
We work with best-in-breed AI solutions to reimagine customer journeys, redefine agent experience, and help our clients to build relationships that last.
We'll help you succeed
with CX AI & Automation
Your customers want to access responsive, and accurate support on their own terms.
We deliver conversational AI experiences that improve customer engagement, whilst filtering lower value contact away from your precious agent resources.
We build on proven and robust cloud technologies to create omnichannel experiences that help your customers find the answers they need, quickly and frustration-free.
Your customers expect quick and secure experiences, but when it comes to verifying their identity, most methods are slow and painful.
We design and build automated ID&V processes that remove customer friction and save your agents' time. Whether you want to authenticate customers via their personal details, or you want to go a step further with real-time voice identification, we build on trusted, secure, and scalable technologies to deliver the right experience.
If your agents are working in multiple browser tabs, and sourcing data from a multitude of tools, you're creating frustration and inefficiency.
We offer years of experience in system integration, user interface design, and technical delivery. Our team makes high quality and high efficiency experiences a reality, providing your agents with AI-assisted workflows and integrated intelligence in their agent workspace. Helping to reduce handling times and improve first contact resolution.
Still relying on CSAT scoring for customer service measurement? Still manually scoring interactions for Quality Assurance? There's a better way.
We work with best-in-breed conversational analytics technologies to deliver world class experiences, rooted in customer behaviour, and actionable insights. Today, we can deliver huge benefits including, next best action, agent wellbeing, and 100% QA automation across all contact channels. Proving once and for all that conversational analytics is much more than just sentiment detection.
Sometimes, it's good to talk. Especially when it's a high value or complex interaction. But the lower value contact drives-up costs, reduces efficiency, and impacts your service levels.
We design and build AI self-service solutions which integrate with your knowledge base and information store, interpret the customer's intent and query, and then surface the right answer, or signpost the customer to the right place. Leaving your agents to focus on the things that need a human touch.
Why Acceleraate?
We're a UK based team of CX optimisation experts, with deep knowledge and experience of the CCaaS and UCaaS ecosystem. We understand exactly how important these services are to your organisation, and the level of service that you expect.
We have a long track record of managing, optimising, and iterating communications platforms across EMEA - from SMBs, right through to the largest enterprise and public sector clients, across multiple verticals.
Manchester, United Kingdom
Part of Founded Group Limited