We make contact centres
work smarter.

We help contact centre operators to improve efficiency and reduce costs,
and never at the expense of great customer service.

How we can help you

Deflect

Up to 61% of
contact

Improve

Agent efficiency
by 40%

Shorten

Handle times
by 40%

Reduce

Agent churn
by 24%

Modernise

With cloud
technology

Reduce

Agent churn
by 24%

Modernise

With cloud
technology

Illustration of people shopping in a street

Contact centre technology is evolving. Fast.

Modern cloud communication and AI solutions are offering contact centre and customer service leaders the opportunity to break new ground and offer experiences that were previously difficult and expensive to deliver. Many organisations want this extra flexibility but are often unsure of the best approach.

With over 15 years' hands-on experience we provide multi-vendor expertise to help you choose the best strategy, and get the maximum out of your contact centre technology.

Whether you need to completely transform and replace, or you want to adapt and enhance the technology you already have, we can help.

What we do

When it comes to contact centres, we have the skills, experience, and tech-smarts to help you cut through the noise, and deliver. Fast and without fuss!

We optimise contact centre efficiency, improving journeys, automating processes, and tuning-up your technology.

We get under the skin of your contact centre operation and your customer service challenges.

We deliver AI-enabled omnichannel journeys that create seamless interactions for your customers and your staff. We build better agent experiences to drive faster resolutions, and we integrate your ecosystem to improve processes, consolidate data and intelligence, and power up customer experience.

Contact centre solutions

AI bot design & automation

We implement fully customisable chatbots that save
your customers and agents time and effort.

CTI integration

We help your agents spend less time on lookups and more
time focused on servicing your customers' needs.

Data & BI visualisation

We help you close the loop on customer contact with
customised reporting for your contact centre.

Conversation analytics

We leverage speech and text analytics to analyse conversations,
understand why contact occurs, and improve quality.

Agent desktop development

We enhance the capabilities of your agent workspace with
additional features and customisation, to improve efficiency.

Examples of our work

Sports Fashion Retailer

Implementation of cloud contact centre and AI self-service, resulting in 40% reduction of handling time, and 24% reduction of inbound contact to agents.