On Demand Webinar - Optimise Your Retail Customer Service for Peak Performance!

Introduction & Overview

We know how crucial top-notch customer service is in the world of retail. And with the peak trading season just around the corner, it's essential for retailers to ensure their customer service operations are primed for success. In this webinar we provided a practical overview of Zoom Virtual Agent, demonstrating how you can implement Zoom’s AI chatbot alongside your existing support and contact centre tools, and significantly reduce your inbound email volumes in a matter of weeks.

Zoom’s powerful AI technology enables the rapid delivery of successful customer self-service, contact deflection, and cost reduction. Uniquely supporting both intent-based journeys, and knowledge base parsing, Virtual Agent works alongside your existing support software, channels and contact centre platforms, instantly reducing inbound contact and driving up efficiency.

(We recently wrote an in-depth review of Zoom Virtual Agent - find out more here).

Webinar: The Main Talk Tracks

• Introduction to Zoom Virtual Agent: What is it and how it works.

• How to set up Zoom Virtual Agent: See how quick and easy it is to deploy.

• Using Zoom Virtual Agent to deflect email: Retail use case demonstration to significantly reduce inbound customer email and webform volumes.

• Optimising Zoom Virtual Agent during peak: See how Zoom’s onboard reporting and analytics makes it easy to understand AI performance and ROI.

Why Watch?

• You’ll see Zoom Virtual Agent in action for retail-specific use cases.

• You’ll understand how you could implement Zoom Virtual Agent in front of your email channel in under 4 weeks, so you’re optimised for peak trading.

We're all about retail success and making your life easier, so let's make sure your customer service is ready to shine when it matters most!

Don't miss this opportunity to set your retail business up for a successful and smooth peak trading season.