Customer Experience
as a Service.
expertise, leadership, and tech smarts to deliver consistent progress.
Don't hire a CX development team,
subscribe to one!
A modern managed service for ambitious
businesses that are impatient for progress.
Over recent years, thousands of organisations have been switching to modern cloud CCaaS and AI platforms. By design these platforms are meant to live, breathe, and iterate, enabling ongoing efficiency improvements, and continuously enhancing experiences.
But in many cases organisations do not have the time, resources, or expertise to extract the potential.
Acceleraate CX as a Service (CXaaS) ensures that you make continuous progress, identifying opportunities, driving down costs, and continually improving your customer and staff experiences.
Powered by insight,
delivered with experience.
Acceleraate CX as a Service is a unique managed service. This isn't a technical support or traditional change management offering; it's smarter, deeper, and much more outcome and progress focused.
Exactly what we'll do depends on your vision, opportunities, and challenges, but examples include:
& containment
performance
customer friction
optimisation
& updates
performance
your team
& efficiency
Interation in minutes,
rather than months.
Our unique process runs in collaboration with your internal talent, and cycles through a proven methodology designed to supercharge CX innovation and deliver consistent progress.
Identify Opportunities
We baseline and track your metrics, SLAs, KPIs, and monthly expenditure to identify where your CX is creating pain points, friction, and effort. We'll also periodically observe your agents at work - taking in processes, technologies, and operations in real time.
How we work with you.
Put simply, we'll be an extension of your own team, offering CX expertise, product vision, technical skills, knowledge, experience, and capacity.
Our skills.
Our super-experienced, blended team provides end-to-end expertise ensuring that you get the most out of your CX technology investments.
Consulting
Analysis
Automation
AI Design
Development
Design
Integration
Development
Partners & Platforms.
We work with a variety of CX, Contact Centre, AI tools and platforms,
and our key technology partners are:
Why work with us?
CX is our specialist subject
With over two decades of experience, we've worked with some of the world's best-known brands & businesses, developing a constantly evolving playbook of best practices in customer contact transformation.
Your ROI is our priority
If we're not delivering value, we don't have a business. We design and specify solutions that pay for themselves fast, and invest our time and expertise in the continual pursuit of your best business outcomes.
True partners
We become committed members of your team, investing heavily in understanding your objectives, and helping you to achieve them, with support and oversight from our founders, every step of the way.
customer?
Don't hire a CX development team,
subscribe to one!
Manchester, United Kingdom
Part of Founded Group Limited