Best Practice & Optimisation
Review (Amazon Connect)
and cost inefficiencies.
Peace of mind and cost efficiency,
powered by experience
Contact centre reliability and efficiency is critical for most businesses. It is the entry point for customer experience and plays a pivotal role in reputation, retention, and repeat business.
Over recent years, thousands of companies have been making the switch to Amazon Connect. But as businesses scale and operations evolve, improvements and revisions of the implemented solution often take a back seat. This can lead to frustrating customer experiences, and platform cost inefficiencies.
Our Best Practice & Optimisation review is a focused consultancy package, offering the opportunity to have an expert provider evaluate the status and health of your Amazon Connect implementation, and supporting services.
Our Amazon Connect Best Practice & Optimisation Review covers multiple areas of your CX infrastructure, and aims to identify the areas where improvements can be made:
Once the review has been completed, we will produce a detailed report covering multiple areas of your contact centre technology and CX operations, which can include the following:
- Summary of implementation and infrastructure
- Recommendations for areas of improvement
- Customer friction report
- Agent experience report
- Recommendations for cost efficiency and reduction
- Suggestions on additional features to incorporate
- A plan of action to resolve
This is typically a focused 5-day work package, which, depending on the size of the Amazon Connect solution, is usually delivered over a period of two weeks.
The package can be tailored based on your individual needs. Please contact us to discuss your requirements
Learn more about our CX optimisation services
CX & EX Consulting
From problem identification and technology selection, to customer journey and process design we help you provide the experiences your customers and staff expect.
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System Integration
We help businesses to be adaptive and flexible, by bringing together and consolidating your systems and software to provide a complete and seamless solution.
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Implementation & Delivery
Our own software engineering, implementation, and programme management teams provide expert delivery and implementation services to get you to where you need to be, faster.
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Managed Service
With over 15 years experience working with and managing clients' cloud CCaaS solutions we provide a variety of expert managed service options for your peace of mind.
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Manchester, United Kingdom
Part of Founded Group Limited