Generate deeper CX insights
and take action
Analytics
Analytics
& Wellbeing
Management
Remove the guesswork from
customer service & loyalty
Originally used to improve customer experience by identifying common issues, trends, and areas for improvement, conversational analytics technologies have evolved rapidly, enabling clients today to deliver more complex and involved use cases such as PII redaction, next action, and QA automation.
We work with best-in-breed cloud analytics providers to help our clients deliver world class experiences, rooted in real-life data, customer behaviour, and actionable insights.
Meet our analytics platform providers
Contact Lens for Amazon Connect
Powerful conversational analytics that help to monitor, understand, and classify your interactions
Understand sentiment, conversation characteristics, and agent compliance risks.
Conversation summarisation reduces agent admin and removes human error.
Detect & redact PII in conversations, whilst keeping agents on-script using keyword criteria.
Evaluate agent performance (QA) with automatic scoring against your specific quality criteria.
Quick Start
Today, conversation analytics technology plays a key role in helping contact centre operators to get closer their customers, by instantly analysing and assessing the context, quality, and compliance of customer interactions.
But it can also play a starring role in agent mental health and wellbeing, by flagging engagements where agents are getting overwhelmed, frustrated, or stressed during calls. In fact, there are multiple use cases for conversation analytics in developing careers and protecting your team...
Why Acceleraate?
We're a UK based team of CX optimisation experts, with deep knowledge and experience of the CCaaS and UCaaS ecosystem. We understand exactly how important these services are to your organisation, and the level of service that you expect.
We have a long track record of managing, optimising, and iterating communications platforms across EMEA - from SMBs, right through to the largest enterprise and public sector clients, across multiple verticals.
Manchester, United Kingdom
Part of Founded Group Limited