Run an effortless Helpdesk with Zoom.
Because simple and convenient interactions are every bit as important to your employees, as they are to your customers.
We firmly believe that employee experience and customer experience go hand-in-hand, so we focus on building better relationships across the board. If your staff are spending too much time finding the data and information they need, or they're battling with a faulty device, the chances are your customers are not getting the attention they deserve.
That's why a smooth, easy, and frictionless internal helpdesk experience is so important. IT services, HR, payroll, workspace, facilities, fleet, field ops - whatever you operate, your employees need fast and efficient resolutions.
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Best in class native video and screen sharing provide a frictionless and personal, one-to-one experience for your users, whilst your service teams have the right tools they need to get the job done as quickly as possible. Service teams can also instantly elevate chat or voice interactions to a video call without losing contact with their user.
Zoom is available directly within ServiceNow and Salesforce, providing a unified experience that allows service teams to work in a single application, and remain focused on the job at hand. Click to call, screen pops, and presence status are automatically synchronised, and data from Zoom interactions is passed back, so your reporting is centralised.
Deliver intelligent support that enables users to not only find answers, but also solve their own problems. Eliminate repetitive tasks for your service teams enabling them to focus on more complex matters. Plus, with ServiceNow Virtual Agent for Zoom Chat, users can interact with a bot to solve common queries, create tickets, check status, and take actions.
Manchester, United Kingdom
Part of Founded Group Limited