Acceleraate achieves Zoom Phone Competency: Reinforcing our leadership in Zoom services

We are thrilled to announce that Acceleraate has been awarded the Zoom Phone Competency, highlighting our continued commitment to excellence within the Zoom ecosystem. This latest accolade builds on our consistently strong track record of Zoom achievements:

• Zoom CX Competency (2023)

• Zoom Contact Centre EMEA Partner of the Year (2024)

• Zoom CX Partner‑Led Services Programme (2025)

• Zoom Platinum Partner (2025)

Over the past three years, our team has successfully delivered Zoom Phone implementations for a diverse set of customers. Earning the Zoom Phone Competency formally recognises our depth of expertise and the consistent, successful outcomes we deliver.

What Is the Zoom Phone Competency?

The Zoom Phone Competency is part of Zoom’s Partner Competency Program, designed to highlight partners who have demonstrated strong technical proficiency, customer success, and best‑practice delivery when deploying Zoom Phone solutions. Achieving this competency means:

• Validated Expertise: Acceleraate’s engineers and consultants have passed rigorous technical and sales training, ensuring they’re fully equipped to design, migrate, and manage cloud‑native telephony solutions.

• Proven Customer Success: Zoom evaluates deployment histories, customer feedback, and case studies. Our demonstrated history of seamless migrations and user adoption underpins this competency.

• Access to Exclusive Resources: As a Zoom Phone Competency partner, we receive early access to product roadmaps, beta features, and direct support channels—translating into faster time‑to‑value for our clients.

For our customers, partnering with a Zoom‑recognised expert means peace of mind that your telephony transformation will be handled by a team that combines deep technical skills with a track record of real‑world success.

Our Continued Investment in Zoom CX

Since our first Zoom CX accreditation in 2023, Acceleraate has strategically invested in building a dedicated Zoom practice. From our IntegrationHub for Zoom, which delivers seamless integration between Zoom and core business systems, to our in‑life service management, we ensure customers realise the full value of their Zoom deployments.

The Zoom Phone Competency further enhances our capability to:

• Drive Digital Transformation: Empowering organisations to embrace cloud telephony with robust, scalable, and secure voice services.

• Unify Collaboration: Enabling a single, integrated platform for voice, video, messaging, and contact centre, reducing complexity and cost.

• Deliver Exceptional Outcomes: From upfront advisory and migration to ongoing optimisation, our holistic approach maximises ROI and user satisfaction.

A Word from Our COO, James Wilson

“Our Zoom partnership is at the heart of what we do. Achieving the Zoom Phone Competency is not just another badge, it’s a testament to our team’s relentless drive to push boundaries and deliver transformative outcomes for our clients. We continue to invest heavily in our Zoom practice because we believe in the power of a unified communication, CX and AI platform to redefine customer and employee experiences. A huge thank you to every member of the Acceleraate team, your expertise and dedication make achievements like this possible.” - James Wilson, COO, Acceleraate

What’s Next?

With the Zoom Phone Competency secured, Acceleraate is better positioned than ever to support organisations on their journey to modern, cloud‑native communications and CX solutions. Whether you’re looking to migrate telephony to Zoom Phone, reimagine your CX with Zoom Contact Centre and Zoom Virtual Agent, integrate voice into your CRM and business workflows, or optimise your existing Zoom deployment, our team is here to help.

Get in touch with our Zoom experts today, and let’s explore how we can elevate your communications strategy, and your customer experiences, to new heights.