Acceleraate approved for G-Cloud 14, offering world-leading CX technology and services to the UK Public Sector

Acceleraate, the world’s first accredited Zoom CX partner and a specialist in customer experience (CX) technology solutions, is proud to announce its inclusion in the UK Government’s G-Cloud 14 framework. Public sector organisations across the UK can now procure Acceleraate’s cutting-edge CX services and solutions through the G-Cloud Digital Marketplace, ensuring a streamlined path to enhanced citizen engagement.

Acceleraate’s expertise spans industry-leading platforms such as Zoom Contact Centre, Zoom Phone, Zoom Virtual Agent, and Amazon Connect, alongside a full suite of CX services, including consulting, implementation, systems integration, and modern managed services. The company’s flagship monthly innovation offering, CX as a Service (CXaaS), ensures continuous improvement in citizen interactions and CX efficiency for public sector organisations.

Leading the Future of Customer Experience with G-Cloud 14

Acceleraate’s services available on G-Cloud 14 include:

• CX Consulting & Strategy: Helping public sector organisations develop and implement CX strategies that meet their unique operational goals, drive up efficiency, and reduce cost.

• Implementation Services: Best practice deployment of leading CX technologies, such as Zoom and Amazon Connect, to modernise public sector communication and engagement.

• Systems Integration: Unifying disparate systems to create a cohesive, scalable CX ecosystem that enhances service delivery, improves advisor experience, and consolidates reporting and insights.

• Managed Services: Providing experience, expertise and peace of mind for Zoom CX and Amazon Connect clients with scalable and dependable UK-based Technical Support and Change Management services.

• CX as a Service (CXaaS): A unique modern managed service model providing public sector organisations with flexible, cloud-based customer experience solutions, along with continuous monthly innovation and support.

Acceleraate's partner technology solutions available on G-Cloud 14 include:

• Zoom Contact Centre: Providing a comprehensive, omnichannel contact centre platform to help organisations manage voice, video, chat, email and messaging interactions from a unified interface, with powerful AI assistance embedded throughout.

• Zoom Phone: Offering a flexible and scalable cloud-based phone system designed for seamless communication across distributed teams.

• Zoom Virtual Agent: Delivering GenAI-powered virtual agents that automate citizen enquiries and CX processes, reducing the burden on live agents and improving response times.

• Amazon Connect: A cloud-based contact centre service that empowers organisations to deliver personalised customer service at scale through voice, chat, and AI-driven automation.

Streamlining Public Sector Procurement for CX Solutions

Managed by Crown Commercial Service (CCS), G-Cloud 14 simplifies procurement for public sector bodies, allowing them to quickly and easily access pre-approved, high quality cloud service suppliers. With Acceleraate’s listing on G-Cloud 14, government organisations can now procure world-class CX solutions without the need for lengthy tender processes, empowering them to modernise their operations and improve the delivery of citizen services.

“Our approval for G-Cloud 14 reinforces Acceleraate’s commitment to supporting public sector organisations in delivering exceptional customer experiences,” said Matt Cowell, CRO at Acceleraate. “We’re delighted to offer innovative, cloud-based CX technologies that improve citizen engagement and service efficiency across the UK.”

About Acceleraate

Acceleraate is a UK-based leader in customer experience (CX) technology, offering comprehensive solutions that include consulting, implementation, systems integration, and managed services. As the world’s first accredited Zoom CX partner, Acceleraate specialises in Zoom Contact Centre, Zoom Virtual Agent and Amazon Connect to deliver high-impact, scalable CX solutions. Our unique CX as a Service (CXaaS) proposition allows organisations to continuously innovate and stay ahead of customer engagement trends, with a predictable monthly cost.