Acceleraate Named EMEA Zoom Contact Center Partner of the Year 2024

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Matt Cowell

November 21, 2024 (2 min read)

We’re thrilled to share some incredible news - Acceleraate has been named EMEA Zoom Contact Center Partner of the Year 2024! 🎉

This recognition, awarded by Zoom Video Communications at the Zoomtopia Partner Connect EMEA event in London, is a huge milestone for us. If you’re not familiar, Zoomtopia Partner Connect is where Zoom brings its partner community together to celebrate achievements, share updates, and spark new ideas for the future.

Why This Matters

Winning this award isn’t just a shiny badge for our trophy case (though, let’s be honest, we’re definitely proud!). It’s a reflection of the amazing work our team has done in partnership with Zoom. Together, we’ve been helping businesses transform how they connect with their customers using cutting-edge tools like Zoom Contact Centre and Zoom Virtual Agent.

Steve Rafferty, Head of EMEA at Zoom, summed it up perfectly when he said:

“The commitment and support of our partner ecosystem are crucial to Zoom’s success… These partners are integral in delivering our AI-first solutions to customers around the globe, helping them to reimagine teamwork, enable more connection, and boost productivity.”

We’re honoured to play a part in that mission.

What Sets Us Apart?

At Acceleraate, we’ve been all-in on Zoom since day one. Back in 2022, we were the UK’s first Zoom CX partner, and we’ve been busy innovating ever since. Our IntegrationHub for Zoom is a game-changer, helping businesses quickly adopt Zoom’s advanced CX solutions.

It’s not just about technology for us - it’s about partnership. As our Co-founder, Matt Cowell, puts it:

“Zoom offers us a lot more than just a transactional partner relationship; from the very start, we’ve considered them an extension of our own team and vice-versa.”

Looking Ahead

This award is an incredible recognition of our team’s hard work, but it’s also fuel for the future. We’re excited to keep growing with Zoom, pushing boundaries, and helping businesses elevate their customer experience game.

Here’s to more innovation, collaboration, and success - together. 💪

About Us

Founded in 2022, Acceleraate is all about revolutionising customer experience (CX). With over 20 years of experience in cloud contact centres and AI, we help businesses connect with their customers in smarter, more effective ways. Whether it’s strategy, implementation, or bespoke solutions, we’ve got you covered.

Curious to know more? Check us out at acceleraate.com

About the author

Matt Cowell

CRO & Co-Founder

Matt has over 20 years business development, product, consultancy, and marketing experience from multiple sectors including travel, telco, and technology. His career includes Mission Labs, Travel Counsellors, Crown Paints, Brambles, and Apadmi. He leads on our go-to-market strategy and execution across pre-sales, sales, and marketing. Matt is also a hands-on consultant, and works directly with clients, including undertaking experience audits, journey design, and technical selection.