Acceleraate Confirmed as a G-Cloud 15 Supplier

Acceleraate has been awarded a place on G-Cloud 15. Public sector organisations can continue to buy Zoom-first CX, AI and modern communications from us directly: No full tender, no months of procurement, no waiting around.

G-Cloud 15 is the biggest overhaul of the UK government's cloud framework since it launched in 2012. It's the first version built under the Procurement Act 2023, it runs as a four-year open framework, and it's now live for buyers. For councils, NHS trusts, universities, and central government, that means one simple thing: A faster, compliant route to modernising customer contact, telephony and AI self-service.

Why it matters

Public sector CX doesn't have a technology problem. It has a speed problem.

Too many organisations are sitting on fragmented contact centres, ageing phone systems and AI pilots that never make it to production. Meanwhile demand keeps rising, budgets keep tightening, and Local Government Reorganisation is coming whether estates are ready or not. G-Cloud cuts the procurement drag. We cut the delivery drag. Together, that's how you move fast and prove value in production.

What you can buy from us on G-Cloud 15

Our G-Cloud 15 services cover the full journey, from first discovery to continuous improvement long after go-live:

• Zoom Contact Center, Zoom Phone, and Zoom Virtual Agent

  Omnichannel contact, modern telephony and AI self-service on one platform.

• Market-Leading Professional Services

  Discovery, design, build, migration, testing, training and hypercare. Discover, design, build, launch, then learn and optimise.

• IntegrationHub for Zoom

  Connecting Zoom into Salesforce, Dynamics, ServiceNow, Oracle Health, Ellucian, and the line-of-business systems your services actually run on.

• CX as a Service, SuccessLine and managed services

  So your estate keeps improving after go-live, not just ticking along.

Why Acceleraate?

A framework place gets you through the door, but delivery is what really counts. Our recent public sector work speaks for itself:

• Oxfordshire County Council

  £700k cost reduction in 18 months through CX as a Service, voice automation, SMS outbound and MI via IntegrationHub.

• Surrey and Sussex Healthcare NHS Trust

  The SASH Virtual Hospital, launched 12 months ahead of the NHS 10-Year Plan target, with a 12-week contact centre transformation and Oracle Health integration.

• Reading Borough Council

  Zoom Contact Center, Zoom Phone and Zoom Virtual Agent transformation, with accessibility and adoption at the core.

• Buckinghamshire Council

  Zoom Virtual Agent handling waste and recycling, streetcare, planning, and adoption enquiries.

And the credentials to back it up: Zoom Platinum Partner, the world's first Zoom CX Competency Partner, Zoom Contact Center EMEA Partner of the Year 2024, Zoom Solution Deployment Excellence Partner 2025, and Cyber Essentials Plus certified. We're specialists, not generalists.

A word from Matt Cowell, CRO:

Being awarded G-Cloud 15 is great news, but the real win is for our public sector customers. Councils and NHS trusts don't need another 12-month procurement to fix a contact centre. They need to move fast, prove value in production and get on with serving citizens and patients. G-Cloud 15 gives them a quicker route to do exactly that. Outcomes, not just potential.

With Local Government Reorganisation heading towards vesting day and the NHS pushing hard on digital front doors and virtual care, the timing couldn't be better. Don't go backwards. Build the future operating model now.

How to buy

Buying through G-Cloud 15 is simple. Find Acceleraate on the Digital Marketplace, review our services and pricing, and call off directly or via further competition.

Already on G-Cloud 14 with us? Existing call-offs carry on as normal. New contracts now run through G-Cloud 15.