Acceleraate Wins Zoom Solution Deployment Excellence Award

At Zoomtopia Partner Connect EMEA 2025, Acceleraate was honoured with the Zoom Solution Deployment Excellence Award.

The award recognises our consistent success in delivering Zoom Contact Center, Zoom Virtual Agent, and Zoom Phone implementations and optimisation programmes for our clients over the past 12 months. It’s a testament to the impact we’ve had helping organisations modernise their customer engagement with speed, precision, and measurable outcomes.

It also means Acceleraate has won major Zoom partner awards two years in a row - following our Zoom Contact Center Partner of the Year (EMEA) win in 2024.

(Pictured L-R: Steve Rafferty, Head of APAC & EMEA, Zoom; James Wilson, COO, Acceleraate; Nick Tidd, Head of Global Channel, Zoom; Matt Cowell, CRO, Acceleraate; Tony McNish, Head of Channel UKI, Zoom)

A history of firsts with Zoom

Our partnership with Zoom has been defined by a sequence of industry firsts:

• 2022: First UK partner to launch and deliver Zoom Contact Center.

• 2023: First global partner to achieve Zoom CX Competency status.

• 2024: Winner of Zoom Contact Center Partner of the Year (EMEA).

• 2025: Winner of Zoom Solution Deployment Excellence Award.

Each milestone is more than an accolade. It’s evidence of our approach in combining sharp strategy, deep technical expertise, and AI-first thinking to deliver real-world results.

From the COO

James Wilson, COO at Acceleraate, commented:

This award is a reflection of the trust our customers place in us, the partnership we enjoy with Zoom, and the incredible work our team delivers every single day. We’ve proven that it’s possible to implement complex contact centre and AI solutions at pace without compromising on quality. I couldn’t be prouder of what we’ve achieved together.

Thanks where it’s due

This recognition belongs as much to our customers, partners, and people as it does to us.

• To our customers – thank you for letting us prove that bold decisions deliver better outcomes.

• To our partners at Zoom – your pace fuels ours. We’re proud to keep pushing CX boundaries together.

• To our team – your expertise, persistence, and creativity turn every deployment into a success story.

Awards validate the journey, but our focus remains clear: impact over accolades.

We’ll continue to help organisations reduce cost, improve outcomes, and deploy AI-first customer experience at pace. And, as always, we’ll aim to be first – in innovation, in execution, and in results.