Acceleraate Wins Zoom’s 2026 Customer Experience Partner of the Year

We're proud to announce that Acceleraate has been named Zoom's 2026 EMEA Customer Experience Partner of the Year!

The award - announced at Zoomtopia Partner Connect EMEA on 5th November 2026 - marks another significant milestone in our partnership with Zoom, and recognises something we’ve always believed: Great customer experience doesn’t come from technology alone. It comes from making that technology work in the real world.

It's also the latest in a growing list of Zoom awards and accolades. From becoming the world's first Zoom CX Competency Partner in 2023, to winning Zoom Contact Center EMEA Partner of the Year in 2024 and Zoom Solution Deployment Excellence Partner in 2025, we've continued to build on our expertise and deliver exceptional results for our customers.

As organisations rethink how they engage with customers, the demand for connected, intelligent and scalable CX solutions has never been greater. Together with Zoom, we're helping businesses move beyond fragmented systems and unlock the full potential of modern customer experience.

Outcomes, not just potential

Anyone can talk about transforming customer experience. Delivering it is a different story.

Successful CX transformation isn’t a platform install. It’s strategy, integration, adoption, and continuous improvement, done properly and at pace.

That's where we come in.

At Acceleraate, we specialise in helping organisations turn complex CX challenges into practical, measurable outcomes. Working closely with Zoom, we design, deploy and optimise solutions that connect people, processes and technology, without introducing unnecessary complexity. The real measure of successful transformation isn't how much technology you've implemented, it's how much better things work afterwards.

What that looks like in practice

Our work with Zoom spans local government, healthcare, and enterprise organisations, each with different challenges, priorities and expectations. But the focus is always the same: Delivering technology that makes a measurable difference. For example:

• Buckinghamshire Council: Zoom Virtual Agent achieving 88% containment on webchat and 63% on voice, and reducing calls transferred to customer service by 59%.

• Oxfordshire County Council: Modernising its CX technology delivered £700,000 in operational savings within 18 months.

• Surrey and Sussex Healthcare NHS Trust: We migrated 2,500 clinical and operational users to Zoom Phone in a single day, in an environment where reliability is non-negotiable.

These are the results that matter to us, and why recognition from Zoom means so much.

A partnership built on shared ambition

The future of CX isn't about adding more disconnected tools or introducing AI for the sake of it. It's about creating intelligent, unified experiences where technology removes friction rather than creating it.

Zoom brings innovation across communications, CX and AI. We bring specialist delivery expertise. Together, we focus on getting the fundamentals right and delivering lasting value.

Winning Zoom's 2026 Customer Experience Partner of the Year is something we're incredibly proud of, but the work doesn't stop here. As AI continues to completely reshape customer expectations and the way organisations operate, the opportunity to rethink CX is only getting bigger, and we're just getting started.

A huge thank you to our team, our customers, and our partners at Zoom for making this possible.