Zoomtopia 2023 - A Fireside Chat on Zoom CX Announcements

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Having returned to the UK from a fantastic week at Zoomtopia in San Jose, Acceleraate's Matt Cowell sat down with the Zoom CX legend that is James Adamczuk to distill and discuss the key Zoom Contact Center, Zoom Virtual Agent and Zoom AI launches and announcements from Zoomtopia 2023.

Spoiler Alert: with Email, Social, WhatsApp, Outbound Dialler, WFEM, Quality Management, AI Companion and AI Expert Assist now on board, Zoom Contact Center is a very serious contender in the CCaaS space.

This is two days worth of Zoom CX launches and announcements, condensed into 30 minutes. You're welcome!

Grab yourself a coffee (or tea), pop the headphones on, and enjoy!

Click below to watch it now

Zoomtopia 2023 - A Fireside Chat on Zoom CX Announcements

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About the author

Matt Cowell

CRO & Co-Founder

Matt has over 20 years business development, product, consultancy, and marketing experience from multiple sectors including travel, telco, and technology. His career includes Mission Labs, Travel Counsellors, Crown Paints, Brambles, and Apadmi. He leads on our go-to-market strategy and execution across pre-sales, sales, and marketing. Matt is also a hands-on consultant, and works directly with clients, including undertaking experience audits, journey design, and technical selection.