Zoomtopia 2023 - A Fireside Chat on Zoom CX Announcements

Resources

Having returned to the UK from a fantastic week at Zoomtopia in San Jose, Acceleraate's Matt Cowell sat down with the Zoom CX legend that is James Adamczuk to distill and discuss the key Zoom Contact Center, Zoom Virtual Agent and Zoom AI launches and announcements from Zoomtopia 2023.

Spoiler Alert: with Email, Social, WhatsApp, Outbound Dialler, WFEM, Quality Management, AI Companion and AI Expert Assist now on board, Zoom Contact Center is a very serious contender in the CCaaS space.

This is two days worth of Zoom CX launches and announcements, condensed into 30 minutes. You're welcome!

Grab yourself a coffee (or tea), pop the headphones on, and enjoy!

Click below to watch it now

Zoomtopia 2023 - A Fireside Chat on Zoom CX Announcements

Watch Now!

About the author

Matt Cowell

CRO & Co-Founder

Matt is Co-Founder and CRO at Acceleraate, focused on helping organisations modernise customer experience through AI, automation, and unified communications. He works directly with clients, cutting through the noise of the CX and AI market to define what delivers value. From early-stage strategy through to technology selection and deployment, Matt specialises in turning complex ideas into clear, executable plans. Matt is also a regular keynote speaker and thought leadership contributor, sharing insights on how organisations can move beyond AI hype and deliver real outcomes in production.