So you have an AVAYA contact centre. Now what?

It’s been a bit of a rollercoaster for Avaya customers over the last few months.

After what feels like an age of speculation, Avaya has now – once again - officially filed for Chapter 11 bankruptcy in the US. As part of the filing the organisation will have most of its $3.4bn debt written-off, will be de-listed from the stock market, and claims it has also secured new financing to the tune of $780m.

Putting aside the ethics of taking your creditors for billions of dollars, it would seem now the survival of the organisation has a level of security around it. For now, at least.

But despite these latest assurances, we have no doubt that many Avaya customers are worried.

In this commoditised world where customer experience is one of the only remaining opportunities for differentiation, we know only too well that your business communications and contact centre platforms are absolutely mission critical. And you need a platform that you can continue to grow with and innovate on, without worrying about whether your investment is safe.

Turn a potential problem into an opportunity by migrating to Zoom's all-in-one cloud platform

You probably already know Zoom for video calls, but the Zoom platform is actually a lot more than meetings!

Built from the ground-up Zoom provides a frictionless, omnichannel communications platform from a single and familiar interface. Whether it's business phone, contact centre, events, meetings, webinars, or team chat, Zoom is truly the cloud platform for secure integrated collaboration and ongoing CX/EX transformation.

With over 5 million users (and counting) Zoom Phone is an enterprise-grade cloud HD voice VoIP phone solution. Supporting desktop, mobile and desk-phones it is an extremely flexible and modern solution, delivered in the same familiar application as Zoom Meetings, making onboarding your staff a breeze.

Recent research by Wainhouse also placed Zoom’s voice and video at the top of the market when it comes to call quality performance (Qos), with Zoom out-performing all of the main rivals even under challenging network conditions. You can see the report here.

Zoom Contact Center provides all the tools that clients need to deliver more meaningful customer and employee interactions. Supporting voice, video, chat and SMS channels, Zoom Contact Centre offers a quick to deploy, low-code solution, built with flexibility and efficiency in mind. Add in Zoom Virtual Agent to deliver blended AI and human experiences which improve your CX, and focus your agents on meaningful, value-add tasks.

Our Avaya migration solutions get you from “A to Z” without the risk or the hassle

Our dedicated Avaya migration solution makes transitioning to Zoom straightforward. We'll manage the process from start to completion, working with you to review your current set up, mapping the capabilities you use to Zoom, and agreeing a migration approach that minimises the impact to your business.

Our comprehensive training and enablement will ensure that your teams are able to not only use Zoom but are fully empowered to get the absolute most out of it.

Then, once you're ready we'll execute the delivery in lockstep with your team, providing practical and hands-on support through testing and go-live to ensure a smooth transition.

Find out more about how Acceleraate can help you to maintain, modernise and elevate your customer and employee experiences with Zoom.