On Demand Webinar - Accelerating Agent Efficiency with Step-by-Step Guides for Amazon Connect

Introduction & Overview

Released earlier this year, Step-by-Step Guides for Amazon Connect is one of the most powerful contact centre efficiency features that AWS has launched to date. 

With Step-by-Step Guides, organisations can provide customised experiences and workflows for customer service agents, reducing the number of open applications and browser tabs on the desktop, improving accuracy, and delivering faster, more consistent customer experiences.

With Amazon Connect Agent Workspace and Step-by-Step Guides, organisations can:

Reduce handling times

By providing everything your agents need in a single unified agent workspace, less time is spent navigating browser tabs and other systems when dealing with customer enquiries.

Improve accuracy, consistency, and compliance

Providing guided workflows, with integrated information and customer data enables more consistent customer experiences and helps to ensure accuracy and compliance throughout the process.

Reduce the time taken to onboard new agents

By automatically guiding your agents through the contact resolution journey, they can get to speed with your processes and tools faster, significantly reducing the time to proficiency.

Improve customer experience

Your customers crave faster, higher quality, and more consistent experiences. With Agent Workspace and Step by Step Guides you can provide agents with the tools they need to resolve contact faster.

Why Watch?

In this webinar we provide a practical overview of Amazon Connect Agent Workspace and Step-by-Step Guides, demonstrating how you can build out customised agent workflows, processes, and third-party integrations, creating a single pane of glass for your CX agents.

Whether you’re an existing Amazon Connect user looking to do more with the technology, or you are considering moving your contact centre to Amazon Connect, this webinar will help you to understand the art of the possible.