We deliver effortless
customer service for retailers.
of AI empowered technology and people.
Retail is facing its toughest challenge of
the 21st century. Bigger than the pandemic.
With products and services commoditising so quickly, customer loyalty is at an all-time low. Consumers demand personalised and convenient interactions. In fact, more than that, they actually want to choose the experiences that retailers offer.
On top of this, retailers are expected to deliver year on year growth, and compete with new entrants, all whilst reducing costs during a period of economic uncertainty.
The challenge is real and some retailers haven't and won't survive. Make sure you're not one of them! Speak to us today.
How we help
Give your agents the tools they need to handle contact accurately and conveniently, reducing repeat contact.
We build smart AI that identifies and verifies your customers before they reach human agents, and routes contact according to skills and specialisms.
We make crucial information available to agents, such as knowledge sources and data from your back-end systems, helping them to provide the right information and resolution first time.
By using AI for the tasks that AI does best, and focusing agents on the tasks that they do best, we significantly improve your first contact resolution.
Benefits we can deliver
Contain
Understand
reasons for
contact &
take action
Boost
efficiency by
Clone
sales & service
advisors with
smart AI
Reduce
by
Clone
sales & service
advisors with
smart AI
Reduce
by
How we're different & why you should
work with us
blending people & tech.
on your investment.
transformation is hard.
the entire journey.
we dig in where we need to.
for you.
keeps us in business.
Our approach
Customer service problems call for straightforward answers.
We pride ourselves on keeping things simple.
Latest insights,
news & events
Manchester, United Kingdom
Part of Founded Group Limited